support

Help & Support

As of: 1 November 2026

Do you have questions about one of our apps or need help using it?

1. We are happy to help

Do you have a question about a SchelloLabs app, need help using it or want to report a bug?

SchelloLabs Support assists with app usage, technical problems, App Store purchases and feature entitlements, and general enquiries about the following apps:

- AufmassPro|tokolle

- HOAI-Rechner

- E|Rechner

- AbÄppelApp

- ÜbergabePro|tokolle

- PrüfPro|tokolle

- BauDokuPro|tokolle

- KüchenHopping

- RegiePro|tokolle

- RechnungsPro|tokolle

- StundenPro|tokolle

- BeetKlar

2. What we can help with

Support can help in particular with:

- Questions about using an app and its available functions

- Technical errors or unexpected app behaviour

- Import, export and PDF functions

- Synchronisation between your own devices through iCloud or CloudKit

- App Store purchases, subscriptions and restoring purchases

- Information about updates, system requirements and required app versions

- Suggestions for improvement and feature requests

Support does not replace individual legal or tax advice, technical specialist design, inspections, formal acceptance, construction management or supervision, expert assessments, horticultural or plant protection advice or other individual professional services. Calculations, review sheets, reports, supporting records and other app outputs must be independently checked before use for professional, technical, economic, contractual or legal purposes.

The professional and legal limits of use for individual apps are explained in the Disclaimer and professional usage guidance.

3. Before contacting us

Many questions can be answered using the following resources:

- The user manual and help for the respective app

- Notices and explanations within the app

- The app's "More" or "Help & Support" section

- The description and release notes in the Apple App Store

- Available app and operating system updates

Please also check whether the affected function still behaves incorrectly after fully closing and reopening the app. For synchronisation problems, also check the internet connection, Apple Account and iCloud settings on the affected devices.

Do not delete the app prematurely or reinstall it merely as a test. Deleting an app may result in the loss of locally stored data. Before reinstalling, changing devices or deleting data, make sure you have a suitable backup or a checked export of important content, insofar as the app allows this.

4. Contact

You can reach SchelloLabs Support by email:

support@schellolabs.de

We handle enquiries as quickly as possible. However, no specific response time, availability or resolution time can be promised.

5. Information that helps us handle your enquiry

Where possible, please provide the following information:

- Name of the app concerned

- Installed app version and, if shown, build number

- iPhone, iPad or Mac model

- Installed iOS, iPadOS or macOS version

- Brief description of the expected behaviour

- Description of what actually happened

- Steps performed immediately beforehand

- Exact wording of any error message

- Whether the function previously worked

- Whether the behaviour can be reproduced

- For synchronisation problems: affected devices and approximate time

Screenshots or sample documents can be helpful. Please observe the privacy and security guidance in sections 8 and 9.

6. Reporting bugs

To help us understand a bug report, please answer the following questions where possible:

1. What were you trying to do?

2. Which steps did you carry out, and in what order?

3. What result did you expect?

4. What happened instead?

5. Does the behaviour occur repeatedly?

6. Is an error message displayed?

7. Does the problem affect only a particular project or record, or also newly created test data?

Please do not change or delete important original data solely for testing. Before making extensive changes, reinstalling the app or deleting iCloud or CloudKit data, create a suitable backup or export and check that it is complete, insofar as the app allows this.

7. Support information generated by the apps

Some SchelloLabs apps may offer prepared support enquiries with a minimal option, sometimes labelled "anonymous", or with more detailed technical information.

Minimal enquiry or enquiry labelled "anonymous"

This option means that the app does not automatically include project data, personal details, photos, documents or full usage data in the message text. However, when an enquiry is sent from a personal email account, the sender's email address, technical email metadata and any content and attachments added by the user are visible to SchelloLabs and the email service providers involved. The enquiry is therefore not anonymous in the data protection sense; it merely contains less automatically inserted support information.

Detailed technical enquiry

Depending on the app, this option may contain additional technical information, for example the app version, operating system version, device model, language, region, status of certain app, purchase or synchronisation functions and, where applicable, the number of stored records. Depending on their content and combination, such details may constitute personal data. Project content, photos, documents or personal data relating to third parties should be included only if the user expressly selects or attaches them and their transmission is necessary and lawful for handling the enquiry.

Before sending, users can and should review the prepared message and all attachments in full, and edit or remove them.

8. Privacy when contacting support

Send only the information necessary to handle the specific enquiry.

Where possible, remove or redact in particular:

- Names and contact details of uninvolved people

- Customer, employee and project data

- Signatures

- Addresses and precise location details

- Vehicle registration plates and identifiable people in photos

- Contract, invoice and payment information

- Confidential plans, bills of quantities and business documents

- Information about allergies, intolerances, health or other matters requiring particular protection

- Serial numbers and other unnecessary device identifiers

- Passwords, login codes, two-factor authentication codes, recovery keys, Apple Account details and other access credentials

Personal data relating to third parties or confidential project content may be transmitted only where necessary and lawful for handling the enquiry. Passwords, full payment details, login codes or recovery keys are not required by SchelloLabs Support and must not be sent.

End-to-end encryption throughout the communication cannot be assumed for ordinary email. Particularly sensitive or confidential content should therefore not be sent unprotected by email. Where possible, use redacted documents or synthetic test data, and agree in advance with support on how to transmit any indispensable sensitive content.

Further information on the processing of contact and support data is available in the Privacy Policy:

https://www.schellolabs.de/datenschutz/

9. Screenshots, documents and diagnostic data

Review screenshots, PDF files, photos, GAEB files, records and other attachments in full before sending them. Document areas that are not immediately visible, or file metadata, may also contain personal, contractual or confidential information.

Where possible, send synthetic test data or a sample dataset reduced to what is needed to demonstrate the error. Original project, inspection, handover, invoice, working time or other supporting documents should be transmitted only where the error cannot otherwise be reproduced and disclosure is necessary and lawful.

Apple may provide SchelloLabs with technical crash, diagnostic or App Store analytics data where the user has enabled the relevant sharing option in Apple settings, or insofar as Apple provides aggregated reports. Whether and to what extent such data is collected and shared with developers depends on Apple's settings and privacy information.

10. App Store purchases and subscriptions

Purchases and subscriptions made within a SchelloLabs app using the Apple App Store's in-app purchase system are handled through Apple and StoreKit.

If purchased features have not been unlocked, first use the "Restore Purchases" function in the app concerned. Also check that the device uses the same Apple Account for Media & Purchases that was used to make the purchase, and that an internet connection is available. Do not make another purchase solely to resolve a problem.

Through StoreKit, SchelloLabs receives only the product, transaction and entitlement information necessary to verify and provide purchased functions. SchelloLabs does not receive full credit card, bank or other payment details.

Subscriptions taken out through Apple are managed and cancelled through the Apple Account. Questions about payment processing, invoicing and refunds, and decisions on refund requests, may in some cases be resolved conclusively only by Apple.

Further information from Apple:

Subscriptions and billing:

https://support.apple.com/de-de/billing

Request a refund:

https://support.apple.com/de-de/118223

11. Synchronisation between your own devices and backups

For apps supporting iCloud or CloudKit, availability and synchronisation time may depend, among other things, on the Apple Account used, iCloud settings, internet connection, available iCloud storage, operating system version and availability of Apple services.

Depending on the app version and configuration, synchronisation may already be enabled by default. Depending on the technical implementation, setting changes take effect immediately or after the app has been fully restarted. Turning synchronisation off does not by itself erase existing cloud data.

Synchronisation does not replace an independent backup. An exported file contains only the data included in that output and is not automatically a complete, restorable backup of all app data and settings. Before changing devices, reinstalling an app, changing the iCloud configuration or deleting data, important content should be exported, backed up in a suitable location and then checked for completeness and readability.

Deleting an app from a device and deleting its iCloud or CloudKit data are separate operations. A function expressly provided in a SchelloLabs app for deleting that app's iCloud data relates exclusively to the data of that particular app. Other iCloud content, data from other SchelloLabs apps, the Apple Account, App Store purchases and subscription entitlements are unaffected.

After synchronisation, deletion of synchronised app data may also take effect on other devices connected to the same Apple Account. The deletion may be displayed with a delay and may be permanent. Before confirming, carefully check which data is affected and whether a suitable backup is available.

12. Feature requests and feedback

Practical feedback, suggestions for improvement and ideas for new functions are welcome. Please describe as specifically as possible:

- Your current workflow

- The problem you encounter

- The desired function or improvement

- The expected practical benefit

Submitting a suggestion does not create an entitlement to implementation, a particular scope of functionality or a particular release date. SchelloLabs considers suggestions within its technical, professional, legal and economic capabilities.

13. App updates

SchelloLabs regularly develops its apps further. New functions, improvements, security adjustments and bug fixes are provided through the Apple App Store.

We recommend installing available updates promptly or enabling automatic app updates. Important data should be backed up appropriately before an update. The functions available depend on the respective app version, operating system, device, settings and any purchased feature entitlements.

14. Legal information

https://www.schellolabs.de/datenschutz/

Disclaimer and professional usage guidance:

https://www.schellolabs.de/disclaimer/

Legal notice and provider details:

https://www.schellolabs.de/impressum/

Terms of use for apps (Apple Standard EULA, unless a different EULA has been validly incorporated for the respective app):

https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Support responses provide technical and general assistance. They do not constitute individual legal, tax, technical or specialist design approval and do not alter any statutory, contractual or other terms validly incorporated in the apps or through the App Store. Statutory warranty rights, consumer rights and other mandatory rights remain unaffected.

15. Provider and contact

SchelloLabs – Marcus Schellstede

Pirschweg 22

26160 Bad Zwischenahn

Germany

Email: support@schellolabs.de

Website: https://www.schellolabs.de

Thank you for placing your trust in SchelloLabs apps. Your feedback helps us develop practical, understandable and reliable applications.

Last updated:

APPS MADE IN PETERSFEHN - GERMANY